Samsung Electronics

Submitted by Aneesa Amjad INTRODUCTION6 SAMSUNG place AND CODE OF CONDUCT6 Business Principles7 ?We promote health and rubberty. 7 ?We atomic number 18 a sociall(a)y trus twainrthy incarnate citizen. 7 ?We obey with laws and ethical standards. 7 ?We maintain a clean plaqueal culture. 7 ?We celebrate customers, sh atomic number 18holders and employees. 7 ?We c atomic number 18 or so environment. 7 Samsung Values8 ?People8 ?Excellence8 ?Change8 ?Integrity8 ?Co-prosperity8 Samsung philosophical system9 NEW flock9 human race RESOURCE DEPARTMENT9 Vision and Mission10 HRD Philosophy10 JOB ANALYSIS11 RECRUITMENT11 recruitment tools11 innovativespapers11 Online Recruitment (e-cruitment)11 developmental Institutes12 E-mails12 4/5 Grade Recruitment12 Selection process12 Application Form12 catalogue Screening13 SSAT13 Interview13 sensual examination14 Join Samsung14 3 Grade Recruitment14 Person with c arr and doctorate possessors14 ?Samsung partd Value program (SVP)15 ?Sams ung Business drawing card Program (SLP)15 ?Samsung orbicular Expert Program (SGP)15 SAMSUNG interrogation CENTER16 MANAGERIAL DEVEOPMENT AND TRAINING16 TRAINING AND DEVELOPING16 HRD PROGRAMS17 ?SVP refreshing employee Orientation17 ?SVP Samsung summer festival17 ?SLP17 ?Samsung MBA billet17 ?SLP administrator development Course18 SLP Senior Executive development Course18 ?SGP18 ?SGP Regional specialist execute18 ?SGP Premier Course19 ?SGP foreign Country Manger organic evolution Course19 ?SGP spheric leader Course19 ?SGP Language Course19 training IN 201020 PERFORMANCE APPRAISAL20 EMPLOYEE BENEFITS21 ?Group insurance21 ?Physical exams21 ? pecuniary aid for health check costs21 ?Congratulatory/condolence pay21 ?Use of leisure facilities21 EMPLOYEE HEALTH22 Employee wellness and Disease Management22 ?wellness Re wait Center22 ? psychic Health22 ?Employee Health Management23 EMPLOYEE WORK-LIFE BENEFITS23 ?Work & bread and butter Balance23 RETIREMENT BENIFITS23 Outplaceme nt Program23 ?Major Reasons of Retirement24 COMPENSATION PLANS24 LABOR POLICIES25 ?Child Labor and pressure Labor25 ?Labor Union form _or_ system of government and Labor Council25 INTERVIEW QUESTIONS26 Exhibits31 Staffing Manager33 Samsung Electronics America- Ridgefield Park, NJ (Greater New York City Area)33 Job Description33 Desired Skills & Experience34 INTRODUCTION From its beginning as a small export product line in Taegu, Korea, Samsung has grown to become 1 of the worlds give offing electronics companies, specializing in digital appliances and media, semi- channeliseors, memory, and system integration.Today Samsungs innovative and top side role products ar world recognized. Its a worldwide company with approximately 190,000 employees and is operating in 61 countries worldwide. SAMSUNG VALUE AND CODE OF CONDUCT Samsung Electronics is fully committed to complying with local laws and regulation as well as applying a strict world(prenominal) code of exculpate to all employees. With an aim to become wizard of the most ethical companies in the world that is respected by its stakeholders, Samsung Electronics continue to train its employees and operate supervise systems while practicing fair corporate vigilance.The code of canalise admits elimination of nationality or g abrogateer discrimination, transp bent disclosure of job information, customer information protection and partner col travailation. All of Samsung Electronics employees go away strike to follow this code of conduct in their relationship with their colleagues and customers. Business Principles Samsung Electronics announced the Five Samsung Business Principles in 2005, and it serve as the foundation for its global code of conduct in compliance with legal and ethical standards. (Exhibit 1) These 5 business principles are as follows We promote health and safety. * We are a socially responsible corporate citizen. * We comply with laws and ethical standards. * We maintain a cle an organizational culture. * We respect customers, shareholders and employees. * We care about environment. Samsung Values Samsung believes that the key to good business is to comprise by strong cast. At Samsung, code of conduct and these core prizes are at the heart of e very(prenominal) purpose they make. (Exhibit 1) * People At Samsung, a company is its state and they are dedicated to giving their bulk a lot of opportunities to reach their full authorisation. * ExcellenceEverything they do at Samsung is goaded by a passion for excellence and a persis 10t loyalty to develop the exceed products and services on the market. * Change In todays world due to globalization, change is constant and innovation is very big for a companys survival. And Samsung view as through that for 70 years, they set their sights on the future, predicting market needs and demands so that they can deliver the goods long term conquest. * Integrity The foundation of their business is that they operate in an ethical way. Everything they do is guided by a moral eye socket that ensures fairness and respect for all stakeholders. Co-prosperity A business cannot be prospering if it does not create prosperity and opportunity for new(prenominal)s. Samsung is socially and environmentally responsible corporate citizen in any community where they operate around the globe. Samsung Philosophy At Samsung, they follow a simple business ism to place their talent and technology to creating superior products and services that contribute to a crack global society. Everyday their people bring this philosophy to life. Their leaders search for the brightest talent from around the world, and give them the options they need to be the best at what they do.The result is that all of their products ready a bun in the oven the power to improve lives. (Exhibit 1) NEW VISION Inspire the world, create the future This new vision shows that Samsung Electronics is committed to cheer up the world by leveraging Samsungs three key strengths New Technology, Innovative Products, and Creative solutions. and to promote new value for Samsungs core networksIndustry, Partners and Employees. (Exhibit 2) Samsung has planned to become one of the worlds top five brands by 2020. Samsung has also established three strategic approaches in its steering, Creativity, Partnership, and Talent.HUMAN RESOURCE DEPARTMENT To achieve long term goals, human resource department plays a very important role. Employees are its most important asset. benevolent resource department plays a crucial role in the companys success. Samsung Electronics believes that human resources and technology development both have separate functions and both are important to overall quality circumspection. For the success of Samsung electronics it is very important that all employees enjoy doing their jobs and gets along with each some other in the company.Vision and Mission Samsung has its own Human Resources Developmen t Center. The aim of Samsung Human Resources Development Center is to become the worlds best HRD plaza and to develop people with creativity, passion and a challenging constitution who allow for make Samsung the worlds star company in the twenty-first century. Samsung HRD Center devotes itself to carry the management philosophy into practice, spread Samsung Values, play a centripetal part to bring the value and actions of Samsung people toward one direction, lead the creative innovation nd change in the global era, and book the global management as the leader of the globalization. HRD Philosophy Since its foundation, Samsung has foc commitd on and respected people with A company is its people. Samsungs management philosophy and traditions have become the key driving force of materializing its continuous product and making it one of the worlds best companies. Since its introduction to liberal recruitment system in 1957, Samsung has developed its people in earnest. For about 50 years, Samsung has continued its history and tradition of exploitation people.After Samsung HRD established HoAm-Kwan in 1982 and Chang Jo Kwan in 1991 to implement Samsung with high potentials as the birthplace of educating Samsung people, they have play an important role of maintaining, succeeding, and developing the culture of Samsung. JOB ANALYSIS When a new identify is established, the Human Resources department prepares a job compendium clearly identifying the positions responsibilities and overall relationship to the company. (Exhibit 3) RECRUITMENT Samsung inquiry Center intends to recruit, ask and place applicators on the basis of the applicants relative knowledge, skills and abilities.The decision to employ an applicant will be establish solely on the several(prenominal)s qualification for the particular position along with other requisite job skills. Recruitment tools Upon getting informed the HRM Department invites a wide pool of applicants finished any or all o f the adjacent mediums. Newspapers Vacancies are advertised on leading newspapers. Online Recruitment (e-cruitment) Application forms are available online at Samsung website and have-to doe withed prognosiss can fill and submit them online. Educational InstitutesThe HRM Department conducts annual job fairs in various educational institutes in which presendations about job prospects and the company is given. E-mails Interested prognosiss can email their CVs to HRM Department, which are wherefore collected in a file and consulted whenever job opportunities arise. 4/5 Grade Recruitment This is the recruitment for the production/manufacture class. It carry on with announcement when there are vacancies. The selection process is given to a lower place Selection process Application Form Document Screening SSATInterview Physical psychometric test Join Samsung Application Form The employment application is candidates first chance to present his qualifications to the organization. A s such, it is extremely lively for his/her continued participation in the examination process. Before beginning, one has to canvass thoroughly what the Job Announcement specifies as the requirements to qualify for the position. Candidate must(prenominal) meet these criteria to be considered for the position ensure that, otherwise candidate will be wasting his/her effort in completing the application.Document Screening They back the documents provided by applicants on the basis of job requirement. Those who do not encounter job requirements are screened out during this step. Those who are passed through this step have to take Global Samsung aptitude test. SSAT Samsung aptitude test is designed to cook level of technical and/or analytical abilities associated with the particular position for which candidate had applied. Interview The List of Eligible Candidates is established after SSAT and then it is sent to the Department(s) that is hiring to fill a current vacancy.The Departm ent Head is responsible for mount up selection consultations. Further the management of Samsung takes three types of interviews 1. First interview is taken by the HR manager which they name as initial interview. 2. Manager of department, HR Manager and two V. P takes the second interview. 3. structured sequential interview is taken by HR manager and C. E. O The Department Head will be looking for the candidate with the best qualifications for the particular position. Physical examinationThe candidates who are selected to fill the vacancy will submit to a medical examination, drug screen, background investigation, and a probationary achievement before attaining permanent employment status. Join Samsung After checking all corporal exams, medically fit candidates are called to fill the vacancy. 3 Grade Recruitment This is the recruitment for Management/the Management support department, various Research and Development organizations. It is processed with dear Samsung job advertis ement. The same selection process is beingness followed for 3 grade recruitment as well.Person with career and doctorate possessors When there is a vacancy in each department, the resume of applicants are reviewed by the HR department and they make contact with the applicant on the individualistic basis. Application Form Individually contact with applicants Interview Physical Examination Join Samsung HRD STRATEGY To create innovation and challenge, Samsung HRD center develops human resources by the following three programs SVP, SLP and SGP * Samsung Shared Value program (SVP) To achieve Samsung toward one direction by sharing Samsung values (Future Management) cultivate next propagation leaders Samsung Business Leader Program (SLP) To become world leading company by developing leaders of the next generation (Trust Management) Share core values of Samsung * Samsung Global Expert Program (SGP) To achieve Global Samsung by developing global competencies (Globalized Management) Devel op Global Competency SAMSUNG RESEARCH CENTER Samsung Research center is an innovative organization offer untrammelled opportunity to those who struggle to develop and grow to their fullest potential. They work together to tie down individual achievement with company goals.The rewards for superior achieveance come personally as well as professionally. To create an environment where everybody feels a wet relationship with the company, beneathstands its policies and operation is one of the priorities of Samsung research center. MANAGERIAL DEVEOPMENT AND TRAINING Samsung electronics have in- house development center (human resource development center) and universities. They combine classroom learning (lectures and seminars) with other techniques such as assessment centers. TRAINING AND DEVELOPINGSamsung Electronics assesses individual work capabilities accord to job function and offers a wide move of training opportunities to nurture all employees into experts in their respecti ve fields. To provide all employees, including those based overseas, with access to comparable levels of training programs regardless of location, they have set up a global education portal and mobile education system led by the HR Development Center, and diverse programs are offered through training departments according to business division and work function.There are a lot of programs which Samsungs HR department follows to train and develop their employees and they are as follows HRD PROGRAMS * SVP New employee Orientation This course is to develop Samsung people for the twenty-first century to have the basic quality for Samsung people and proper business creed. The 4 week course helps new recruits understand the history, tradition, key values, and management philosophy of Samsung, in addition to building teamwork, creativity, and a challenging spirit through various experimental learning. * SVP Samsung summer festivalThis festival is to enhance base identity and pride as Samsu ng people, CEOs of affiliates, new executives, global leaders in overseas offices and branches, representatives from various classes as well as new recruits participate in this course, which is held every June, and this course acts as a cultural and value group activity for all. * SLP It develops high potentials who will lead the future of Samsung and fosters them as the leaders of the next generation. * Samsung MBA Course This course is to expand the pool of potential leaders of the next generation of Samsung.Every year since 1995, Samsung has selected qualified Samsung people and allowed them to employment in famous overseas or local business schools for two years to learn practical management knowledge and global management. * SLP Executive development Course This course is to develop the leaders of the next generation who have global competitiveness and all around management expertness. subject general managers learn global business management competency, leadership developme nt, and business solving in the field via action learning through this five calendar month course. SLP Senior Executive development Course This course is to support the management leaders of the next generation who have strategic persuasion abilities and management insight. Elite senior executives learn business modules to boost their global competitiveness and advance leadership development focusing on value, and perform various activities through action learning in this four month course. * SGP It is Samsungs global competency enhancement program that develops global business competency and inappropriate language skills. * SGP Regional Specialist courseThis course is to develop global experts with global sense as the spearheads of globalization in the 21st century. Since 1990, every year, qualified Samsung people have been dispatched to the world including North America, Europe, china, Japan, East Asia, westside Asia, and Central and South America for 1 year to acquaint themse lves with local business customs and cultures through various experiences for localization of Samsung people. * SGP Premier Course This course is to encourage global leaders who have excellent foreign language ability and global business competency.For foreign language ability, Samsung people focus on learning how to communicate effectively and speak in foreign languages at the advanced level. For business competency, they focus on developing their global business skills through the best practices of management and learning how to put up different cultures. * SGP Overseas Country Manger Development Course This course is to develop global leaders and executives for overseas offices. Samsung people who will be and are already dispatched to overseas offices learn the practical management and management research for their overseas offices, leadership development and global mind. SGP Global Leader Course This course is to provide overseas executives and managers with a deeper understand ing of Samsung values to enhance awareness of a shared value community. The courses highlight is to participate in the Samsung Summer Festival at the end of the course. * SGP Language Course Samsung people who will be dispatched to overseas offices or they have to handle foreign link up works learn ten weeks of English, Japanese, Chinese or Spanish to enhance the foreign language ability. EDUCATION IN 2010 Samsung Electronics continues to enhance employee competencies by utilizing online and offline education programs.Education enhances the effectiveness of employees by offering more online and mobile course. PERFORMANCE APPRAISAL Samsung Electronics evaluates capital punishment of all its employees against a consistent goal. Required capabilities by position are identified, based on which cogency performance is conducted. The jobs are evaluated on yearly basis under 360o method the competent employees are rewarded in shape of promotions, bonus, increments and annual holidays and promotion. The results of an idea can be used to identify areas for further development of the employee.The organization also uses different questionnaires, which consist of legion(predicate) questions about the behavior of the employee, and then on the basis of these answers personality of the employee is judged. When evaluation is made the unsatisfactory performers are given warning. The employee after warning is put under observation, for some degree of time and if the employees performance is still unsatisfied then are demoted or fired. Samsung SDI has institutional means up and running to guide fair and comprehendible evaluation and for the evaluated to defend themselves.If the evaluated submits an application to file a protest at heart five days after disclosure of evaluation results, HR perpetration is convened with the evaluator and the evaluated present and adjusts the results, if necessary. INCENTIVE PLANS Individual performance determines individual capability rewa rd and group performance determines Productivity Incentive (PI) and Profit share (PS). EMPLOYEE BENEFITS They offer benefits to their employees required by law as well as internal benefit programs to enhance quality of life for employees.Both regular employees and those on the job(p) on contract basis can take advantage of numerous benefits which include (Exhibit) * Group insurance * Physical exams * Financial aid for medical costs * Congratulatory/condolence pay * Use of leisure facilities In 2010, they increased the somatic exam components to promote the health of employees. Other benefits offered to employees are as follows EMPLOYEE HEALTH Samsung Electronics makes every effort to create a safe and pleasant work environment. All of their production plants have obtained OHSAS18001 certification for occupational health and safety management system.Senior executives of the company have special interest in recent concerns on histrions cancer risk. From July 2010, they have commis sioned a leading international environment and health consultancy to conduct an epidemiologic flock to ensure objectivity and transparency in the survey findings. This objective investigation is expected to cover every possible cause and clear up suspicions completely. Employee Health and Disease Management * Health Research Center They have opened the health research center in April 2010.The Samsung Electronics Health Research Center was established under the Semiconductor Business to carry out mid- and long-term research projects related to employees health and wellbeing. The center is manned by researchers in health sciences, medicine, chemical engineering, pharmacology and nursing. It is conducting research into matters such as hazardous chemical substances, work environment and epidemiology, and new substance manufacturing processes. * Mental Health They have expanded psychological evaluations in the regular physical exam from 2011 to help employees better cope with emotional farm animal and try on.The evaluations will check whether employees suffer from any conditions caused by stress related to problems with work or their personal lives. If necessary, employees will be able to fit professional counseling based on online and offline diagnoses. These steps help employees lead reasoned and productive lives. * Employee Health Management As part of efforts to promote employees health and maintain a pleasant work environment, they offer customized health management programs including programs for weight loss, smoking cessation and emotional health.They also operate a center for the prevention of musculoskeletal diseases which allows employees to check their spinal health. (Exhibit ) EMPLOYEE WORK-LIFE BENEFITS * Work bread and butter Balance Work hours are continuously monitored at Samsung Electronics to promote work-life balance. In particular, they have introduced a flexible time program for administrative mental faculty so they can set their own w ork hours to enhance quality of work life. Work hours at the global production subsidiaries are adequately managed according to local employment standards nd the Electronic Industry Citizenship partnership (EICC) guidelines. RETIREMENT BENIFITS * Outplacement Program Up through 2010, they have provided assistance for 2,216 unassuming employees find new jobs or start a business through the career development centers. In 2010, they signed an agreement with the Korea Federation of slender and Medium Business to help seasoned specialists find new jobs at small and mid-size enterprises. In 2011, they offered career planning courses for incumbent employees. (Exhibit) * Major Reasons of RetirementKorea Overseas 1. Study 1. Change of Occupation 2. Change of Occupation 2. Family Reason 3. Health Problem 3. Study 4. Domestic Affairs 4. Health problem 5. shrink Expiration 5. Dissatisfied with Type of Work COMPENSATION PLANSIn 2010, Samsung Electronics made up adjustments in the salaries of all employees and applied a system of accumulated annual salary for individual proles to differentiate pay according to performance. Samsungs compensation scheme is based on compensation without discrimination and compensation for performance to ensure internal impartiality and external competitiveness. Those on the same position are given same amount of base salary handle gender, nationality, religion, social status, and age. On top of it, differentiated compensation is made according to individual performance.LABOR POLICIES * Child Labor and Forced Labor Discrimination, forced labor and child labor are prohibited in accordance with articles 4, 6 and 16 of the companys rules of employment. In addition, they strictly abide by the 24 ILO conventions ratified by the Korean government. In 2010, there were no violations of laws and regulations related to child labor and forced labor. * Labor Union Policy and Labor Council Samsungs basic HR policy is summarized in the following st atement The workers and the company will cooperate for mutual advancement based on the principles of co-existence, co-prosperity and harmony. Samsung Electronics strives to provide superior working conditions relative to its peers so that employees do not feel the need for a labor union. All of their business sites across the globe have a labor council to facilitate communication between labor and management. Other major communication channels include the GWP committee and safety council. Each of their business sites in Korea has a worker council. Each worker council holds at least one regular showdown per quarter. The council also gathers when the need arises to discuss matters such as salary adjustments.It enables grievances and requests to be swiftly conveyed to management so that the necessary corrective measures can be pursued. Due consideration was given to employees requests to improve the work environment. In 2010, the worker council addressed several issues through expand ing the flexible time program, establishing infrastructure for stress relief, and improving office environment. INTERVIEW QUESTIONS - What are Samsung values and code of conduct? - _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What tools do you use to recruit job candidates?Like do you use advertising, employment agencies, college recruiting or some other method? ___________________________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Do you opt outside candidates or inside candidates? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What types of test do you use to measure a wide range of candidate attributes? ____________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Do you check applicants background before selecting him? - _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What is the selection process of Samsung? __________________________________________________________________________________________________ __________________________________________________________ ____________________________________________________________________________________________________________________________________________________________ What type of interviews is done at Samsung? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What is the HRD strategy of Samsung? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ - What is the function of Samsung Research Center? - ___________________________________________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________ What are HRD programs apply for training and developing employees? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What education programs are being offered at Samsung? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What types of benefits are being offer ed to employees at Samsung? _____________________________________________________________________________